Responsible Gaming

Gambling Should Be Entertainment

At Watermark UK, we're committed to promoting responsible gambling. Online casino games should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. While we offer fast payouts and exciting games, it's essential to gamble within your means and never bet more than you can afford to lose.

Remember: the house always has an edge. Losses are a real possibility, and no strategy can guarantee winnings.

Age Verification

UK law requires all players to be at least 18 years of age to participate in gambling activities. We take age verification seriously and conduct checks during registration and at payment stages.

If you are under 18, or if gambling is illegal in your jurisdiction, you must not use our services. We reserve the right to suspend or close accounts that breach age requirements.

Warning Signs of Problem Gambling

Do you recognise any of these behaviours in yourself or someone you know? These are common warning signs of problem gambling:

• Chasing losses by gambling more to recover money lost
• Spending more time and money on gambling than intended
• Neglecting work, education, family, or personal relationships due to gambling
• Hiding gambling activity or lying about the time and money spent
• Feeling anxious, irritable, or restless when unable to gamble
• Using gambling to escape problems, stress, or negative emotions
• Borrowing money or getting into debt to fund gambling
• Failed attempts to cut down or stop gambling
• Loss of interest in other hobbies and activities
• Gambling with money meant for essentials (rent, bills, food)

If you recognise these signs, please seek help immediately. Problem gambling is a real issue, and support is available.

Self-Help Tools & Player Protection

Watermark UK provides several tools to help you maintain control of your gambling:

• Deposit Limits: Set a maximum amount you're willing to deposit over a day, week, or month. These limits can be lowered but not removed during the active period.
• Loss Limits: Restrict the amount you're willing to lose during a set timeframe. Once reached, your account will be suspended until the period ends.
• Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent during your session.
• Session Time Limits: Set automatic timeouts to disconnect you after a predetermined period of play.
• Self-Exclusion: Temporarily or permanently close your account if you feel you've lost control. During self-exclusion, you won't be able to access our services or receive promotional offers.

These tools are available in your account settings. We encourage all players to use them proactively.

Support Organisations & Help Services

If you or someone you know is struggling with problem gambling, confidential help and support are available from the following organisations:

United Kingdom

• GamCare – Free counselling and support service
  Website: www.gamcare.org.uk
  Phone: 0808 8020 133 (free and confidential)
  Email: [email protected]
• GamStop – National self-exclusion scheme
  Website: www.gamstop.co.uk
  Phone: 0800 197 8225
  Allows you to self-exclude from all UK-licensed gambling operators simultaneously.
• National Problem Gambling Clinic – NHS specialist treatment
  Phone: 0203 314 8790
  Available for referrals via your GP.

International Support Services

• Australia: Gambling Help Online – www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council – www.responsiblegambling.org
• United States: National Council on Problem Gambling – www.ncpgambling.org | Phone: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de

All these services are confidential, non-judgmental, and free to access.

If You Need Help

Your wellbeing is our priority. If you're struggling with gambling, or if you're concerned about someone else, please reach out to one of the support organisations listed above. There is no shame in seeking help – problem gambling is a recognised condition, and recovery is possible with the right support.

You can also contact Watermark UK's player support team if you wish to use self-exclusion tools or discuss your account restrictions. We're here to help you gamble safely and responsibly.

Gamble responsibly. In control. For entertainment.

Watermark UK is committed to providing a safe and responsible gambling environment. This information is for guidance only and does not replace professional advice. If you believe you have a gambling problem, please seek help from the organisations listed above or consult your GP.